Terms & Conditions

1. Acceptance of Terms

By booking an appointment, purchasing services, or visiting Lumi Nails & MedSpa ("Lumi," "we," "us"), you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Services

Lumi provides nail artistry, brow and lash services, facial treatments, chemical peels, and medical aesthetic services at our location at 2111 S. Wabash Avenue, Chicago, IL 60616. All services are performed by licensed professionals. MedSpa treatments are administered by licensed medical practitioners under appropriate supervision.

3. Booking & Appointments

Appointments may be booked online through our booking platform or by calling 1-833-814-LUMI. A valid credit or debit card may be required to hold your reservation. Appointment confirmations will be sent via email or SMS.

4. Cancellation & No-Show Policy

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made less than 24 hours in advance may incur a fee equal to 50% of the scheduled service. No-shows may be charged the full service amount. Repeated no-shows may result in a requirement to prepay for future appointments.

5. Late Arrivals

If you arrive more than 15 minutes late, we may need to modify or shorten your service to accommodate the next guest. If the remaining time does not allow for a meaningful service, the appointment may be treated as a late cancellation.

6. Pricing & Payment

All prices are listed in U.S. dollars and are subject to change without notice. Payment is due at the time of service. We accept major credit cards, debit cards, and cash. Gratuities are not included in service pricing and are at the discretion of the guest.

7. Memberships

Membership commitment periods vary by tier: The Foundation and The Edit are month-to-month with no commitment; The Ritual requires a 6-month commitment; The Transformation is a 3-month plan; The Concierge is a 12-month plan. Monthly fees are billed automatically on the date of enrollment. Unused monthly services do not roll over, except for The Concierge medspa credit which rolls forward up to 2 months. Members may cancel after the initial commitment period with 30 days' written notice. Membership benefits are non-transferable unless otherwise stated.

8. Gift Cards & Promotions

Gift cards are non-refundable and have no expiration date. Promotional offers cannot be combined unless explicitly stated. Grand opening and seasonal discounts apply to the original service price and may not be applied retroactively.

9. Health & Safety

Guests are required to disclose relevant health conditions, allergies, medications, and pregnancy status prior to receiving services. We reserve the right to decline or modify any service if we determine it may pose a health risk. All MedSpa services require a consultation and signed consent form.

10. Photo & Media Release

Lumi will not post, publish, or share any identifiable photo, video, or likeness of a guest — on our website, social media, marketing materials, or any other channel — without that guest's prior written consent. Consent is opt-in, given service by service on a signed Photo & Media Release, and may be withdrawn at any time by emailing info@luminailsandmedspa.com; on request we will remove the content from channels we control (previously shared or re-posted content on third-party accounts may persist outside our control). Consent for a minor must be given in writing by a parent or legal guardian. Non-identifiable close-ups of hands, nails, brows, lashes, or skin (with no recognizable face, tattoo, or identifying feature) may be shared without a separate release unless the guest has instructed us otherwise. Team members are prohibited from filming or photographing guests without staff-managed consent.

11. Assumption of Risk

While our team takes every precaution to ensure your safety, all aesthetic and medical aesthetic treatments carry inherent risks. By receiving services at Lumi, you acknowledge and accept these risks. Results may vary by individual. Lumi does not guarantee specific outcomes.

12. Intellectual Property

All content on this website — including text, images, logos, and design elements — is the property of Lumi Nails & MedSpa and is protected by applicable copyright and trademark laws. Unauthorized reproduction is prohibited.

13. Limitation of Liability

To the maximum extent permitted by law, Lumi shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services, website, or products. Our total liability shall not exceed the amount paid for the specific service in question.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois. Any disputes shall be resolved in the courts of Cook County, Illinois.

15. Changes to Terms

We reserve the right to update these Terms at any time. Changes become effective upon posting to this page. Continued use of our services constitutes acceptance of the revised terms.

16. Contact

For questions about these Terms, contact us at:
Email: info@luminailsandmedspa.com
Phone: 1-833-814-LUMI
Address: 2111 S. Wabash Avenue, Chicago, IL 60616

SMS / Text Messaging Program Terms

Program description. Lumi Nails & MedSpa operates an SMS messaging program to send appointment confirmations and reminders, booking and scheduling links, interview invitations and scheduling for job applicants, and account or service notifications. By providing your mobile number and agreeing to receive text messages, you consent to receive SMS messages from Lumi Nails & MedSpa at the number you provide.

Message frequency. Message frequency varies; you will receive up to 10 messages per month.

Cost. Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to each message.

Opt out. You can cancel the SMS service at any time by replying STOP to any message. After you send STOP, we will send a confirmation and then stop sending SMS messages. To rejoin, sign up again as you did the first time.

Help. For help, reply HELP to any message, or contact us at info@luminailsandmedspa.com or 1-833-814-LUMI.

Consent. Consent to receive text messages is not a condition of purchasing any goods or services, nor a condition of employment. Mobile carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.