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Payment

• Payment is due at the time services are rendered.

• We accept credit cards and electronic payment only. No cash accepted.

Refunds & Adjustments

• All services are non-refundable once completed.

• Please notify us during your appointment if you are dissatisfied so we can address your concerns promptly.

• Complimentary service adjustments are available within 7 days of the original service.

7-Day Chip-Free Guarantee (No-Chip Manicure w/ Strengthening & Gel Extensions)

1. Customer Assurance – We guarantee durability for 7 days.

2. Industry Standard – Most professional products are designed to last this timeframe.

3. Product Performance – Aligns with manufacturer specifications.

4. Customer Habits – Gives clients time to notice issues.

5. Wear & Tear – After a week, damage is usually due to normal use.

6. Manage Expectations – Helps set fair boundaries.

7. Limit Abuse – Prevents misuse of unlimited free touch-ups.

8. Feedback Loop – Allows us to adjust techniques or products if needed.

Late & No-Show Policy

• Cancel or reschedule at least 24 hours prior to your appointment.

• Cancellations within 24 hours or no-shows will be charged 50% of the service fee.

• Arrivals more than 15 minutes late will be considered a no-show.

• All sales are final.

Privacy Policy

Client Information

• Collected only for salon services and records.

• Kept confidential and never shared without consent.

Photography & Videography

• Permission required before taking client photos/videos.

• Consent form provided; you may decline.

Marketing & Promotions

• With your consent, photos/videos may be used on social media or our website.

Security Measures

• Reasonable precautions are taken to protect your information.

Client Rights

• You may access, correct, or delete your personal data by contacting us.

No Pets Policy

• No pets allowed in the salon (dogs, cats, birds, etc.).

• Service animals (as defined by the ADA) are welcome. Please notify staff in advance.

Why this policy?

• Health & Safety – Reduces allergy/accident risks.

• Disturbance – Prevents disruption to clients and staff.

• Hygiene – Maintains a clean and sanitary environment.

Service Termination Right

• The salon reserves the right to refuse or end service if a pet is brought in (excluding service animals).