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🧾 Information We Collect

We collect information necessary to provide a seamless, safe, and elevated client experience.

Personal Information

• Name

• Phone number

• Email address

• Date of birth

• Address (if provided)

Health & Treatment Information

For aesthetic and clinical services, we may collect:

• Medical history

• Allergies and medications

• Skin concerns and treatment goals

• Treatment notes and photos (with consent)

Payment & Billing Information

• Payment method details (processed securely via third-party providers)

• Billing information

• Transaction history

Appointment & Service Data

• Appointment history

• Services received

• Membership details

• Preferences and notes

Website & Device Data

• IP address

• Browser and device type

• Website activity

• Cookies and tracking data

📥 How We Collect Information

We collect information through:

• Online booking and forms (including Boulevard)

• Website submissions

• Intake and consent forms (digital or in-person)

• Email, phone, and text communication

• Cookies and analytics tools

🎯 How We Use Your Information

Your information is used to deliver a high-quality, personalized experience.

We use your data to:

• Schedule and manage appointments

• Provide services and ensure treatment safety

• Process payments and memberships

• Communicate appointment confirmations and updates

• Send marketing communications (with consent)

• Improve our services and website performance

• Maintain internal records and operations

• Comply with legal and regulatory requirements

🏥 Medical & Treatment Privacy (HIPAA Considerations)

Some services at Lumi involve clinical or medical aesthetic care.

• Certain treatment-related information may be handled with additional confidentiality safeguards

• Not all information collected is subject to HIPAA

• Where applicable, medical information is handled in accordance with professional and legal standards

Lumi operates as a hybrid beauty and aesthetic business, and privacy protections are applied appropriately based on the nature of the service.

🤝 Sharing of Information

We do not sell your personal information.

We may share your data with:

Service Providers

• Booking systems (Boulevard)

• Payment processors

• Email and SMS platforms

• Website hosting and analytics providers

Legal Requirements

• If required by law, court order, or regulatory authority

Business Transfers

• In the event of a merger, sale, or expansion

🍪 Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality

• Analyze user behavior

• Support marketing and advertising

Tools may include:

• Google Analytics

• Meta Pixel

• Website tracking tools

You can manage cookie preferences through your browser settings.

📱 Email & SMS Communications

With your consent, we may send:

• Appointment reminders

• Service updates

• Promotions and offers

SMS Terms

• Message frequency may vary

• Message and data rates may apply

• You can opt out anytime by replying STOP

• For assistance, reply HELP

Consent is not required to receive services.

🔐 Data Security

We implement appropriate safeguards to protect your information, including:

• Secure systems and software

• Restricted access to sensitive data

• Staff confidentiality protocols

However, no system can be guaranteed 100% secure.

🗂️ Data Retention

We retain information only as long as necessary to:

• Provide services

• Maintain business and treatment records

• Comply with legal and financial obligations

Medical and treatment records may be retained longer than general client data.

⚖️ Your Rights

You may request to:

• Access your personal information

• Update or correct your data

• Request deletion (where legally allowed)

• Opt out of marketing emails or texts

To make a request, contact us directly.

👶 Children’s Privacy

Our services are not intended for children under 13 without parental involvement.

For minors receiving services, parental or guardian consent is required.

🔗 Third-Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices.

⚠️ Policy Updates

We may update this Privacy Policy at any time.
Changes will be reflected with a revised “Last Updated” date.

📩 Contact Us

Lumi Nails & MedSpa
Chicago, Illinois
📧 info@luminailsandmedspa.com

How We Use It: To provide services, process payments, send appointment reminders, and improve client experience.

Medical Information: Any health or medical data collected for spa or medspa treatments is stored securely and only accessed by authorized staff.

Data Sharing: We do not sell personal data. Information may be shared with licensed medical professionals for treatment purposes only.

Security: Our website uses SSL encryption. All client data is securely stored and protected.